Donostia · Gasteiz • RPS 131/24
askabideHealthy eating and weight management
askabide.

This programme is available in Donostia and Gasteiz.

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Data protection

How website data and communications with Askabide are handled.

Content edition: September 2026.

This version is provided in your selected language. The Spanish-language text is also available. Castellano

1. Controller and data protection officer

Controller: ASKABIDE KLINIKA S.L., tax ID B20864211, Easo kalea 79, 20006 Donostia. 943 444 792. askabide@askabide.com.

Data protection officer: Previsión Sanitaria, Servicios y Consultoría, S.L.U., tax ID B82663188, C/ Génova 26, 28004 Madrid. 914 311 244. protecciondedatos@grupopsn.es.

2. What this website does

The public calculator works in browser memory and does not transmit or save measurements. My progress is a separate free account service with verified emails that stores authorised personal records on the server. Details and retention periods are in its specific privacy policy.

Hosting may generate technical access logs, such as IP address, date, requested resource and browser agent, needed to serve and secure the website. These are separate from the health values entered in the calculator.

My progress: privacy and terms

3. Contact and purposes

When you contact us by phone, email or WhatsApp, information you provide is used to answer your request, explain the programme and manage appointments. Applicable bases may include pre-contractual steps at your request, the care relationship or consent where required.

If care begins, clinical information is processed outside this website to provide healthcare and meet legal duties, under the applicable bases in GDPR Articles 6 and 9(2)(h). Booking care does not imply consent to advertising.

4. WhatsApp and third parties

WhatsApp buttons contain a generic administrative message. They do not include calculator values or results and do not load a Meta component before you click.

Opening WhatsApp, maps or another external website also involves the provider’s terms, potentially including international processing or transfers. Do not send reports, identity documents or health information through public WhatsApp. The clinic will indicate a suitable channel.

5. Recipients and retention

Information is accessible to authorised staff and necessary providers under appropriate safeguards, and to authorities where legally required. Personal information is not sold.

Enquiries are retained as needed to answer them and address related liabilities. Clinical and billing records follow applicable legal retention periods. Erasure cannot remove information that must legally be kept. Calculator values are not added to your medical record by this website.

6. Your rights

You can request access, rectification, erasure where applicable, restriction, objection, portability and withdrawal of consent at askabide@askabide.com or through the DPO. Proportionate identity checks may be needed to protect your data.

You may complain to the Spanish Data Protection Agency: www.aepd.es. Withdrawing consent does not affect the lawfulness of earlier processing.

7. Security and changes

Do not submit other people’s information without a lawful basis. Healthcare communications should use channels agreed with the clinic. This policy must be updated if measurement tools, forms, payments or other services are added.

The general calculator is for adults. Its availability is not an offer of treatment to minors.

100% free

My progress: a free tool

Recording your weight, saving your goal and viewing your charts costs nothing. There is no paid subscription, payment or purchase within My progress.

Askabide consultations and treatments are separate services. Using My progress does not require you to book them.

My progress: privacy and terms

The public calculator works in browser memory and does not transmit or save measurements. My progress is a separate free account service with verified emails that stores authorised personal records on the server. Details and retention periods are in its specific privacy policy.

My progress: privacy and terms

ASKABIDE

Choose your clinic

Contact reception for information or to arrange a consultation.

Monday to Friday · 09:00–13:00 and 15:00–19:00

WhatsApp is for appointments and administrative information. Please do not send clinical reports or health information through this channel.

Askabide offers urgent telephone support 24 hours a day. Outside opening hours, call your centre and select the urgent-care option.